24/7 Customer Support
Learn more about customer support and why it's hard to find a web hosting provider that can offer top-class support.
The availability of the customer and tech support that a shared web hosting company provides will tell you a lot for the services they provide too. When you're allowed to use just e-mails or tickets, you have most probably discovered a reseller and not the actual web hosting provider. When this is the case, you'll have to wait for several days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the actual web hosting company for further help. When the supplier offers several ways of communication with short response time which are available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and top-notch support since they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is generally better to have the option to contact your web hosting company directly using your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance without delay, that's why our shared web hosting
services feature 24/7 tech support along with several means of contact. If you do not have an account yet, you can phone us or come on our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional investigation. Unlike the vast majority of suppliers that you can find today, we reply to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive prompt help, particularly when your website is not working efficiently for whatever reason. Our Linux semi-dedicated hosting
feature 24/7 customer and tech support, therefore if something comes up, you'll be able to use a number of methods to let us know - phone line with several local numbers around the world, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, so in case you don't have an account yet, for instance, you're able to find additional information for our services, or we will help you with less demanding technical problems. The next two options are for solely tech issues or everything which is more time-consuming considering that it is quicker to track the communication between you and our technical support crew. The guaranteed max response time for them is just 1 hour, the regular one - 15-20 min, therefore you won't have to wait for a whole day to get support as you may need to do when using the services of other providers.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
plans that we offer include 24/7 support through several means of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you're able to phone one of the local numbers we have globally or you can use our live chat service and speak with a live representative. For solely technical problems which require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to monitor a particular problem. The answer time for them rarely exceeds 30 mins, so you can forget about waiting for an entire day so as to get support. The support service is available for all the server-related matters, as well as the pre-installed software. In the event that you need assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all the packages.