There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a ticketing system. It’s the least complicated form of communication for several reasons. In case no client support staff representative is free at the moment and they’re all engaged, a phone call may not be answered, but a ticket will always hit home. Moreover, you can copy/paste large bits of information without needing to worry about typing errors, and if a certain issue needs more time to be fixed or a number of responses need to be exchanged, all the info will be in the same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re typically separate from the web hosting platform, which goes to say that if you have to provide information or to adhere to guidelines, you will have to use no less than 2 separate systems and this number might grow in case you desire to manage a couple of domains. Additionally, a lot of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.