A live chat is one of the channels of communication supplied by some web hosting companies as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker than a support ticket and it makes it much more unlikely to misunderstand or misspell something as compared to a phone call with a representative. Furthermore, if the trouble that you experience requires some time to be examined and taken care of, you are able to do something different in the meantime instead of just waiting, as you would have to do if you call. Also, you can use a live chat support service free of charge as long as you have web accessibility even when your web hosting supplier is located in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Web Hosting
As we consider the fact that a great number of issues can be resolved when you talk with a live person, we provide a live chat service for all of our potential and current customers. The chat is online every single day and our customer care agents will assist you with a number of questions and problems. If you aren't our client yet, you'll be able to find out more about our shared web hosting packages and the web hosting platform in general so that you can make sure that your web sites will run efficiently on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with any of our solutions, you will be able to get in touch with us through our live chat and we will provide the required info or help you troubleshoot the problem. You'll need to open a support ticket for specific problems which need longer time or the help of a sysadmin, but for a number of standard troubles you will get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is available to all our prospective and active clients. In case you are searching for a new hosting account, you will be able to chat in real time to one of our representatives and get more info about our Linux semi-dedicated hosting in order to pick the right package for your web sites. In the event that you already have an account with us, we will support you timely with billing, general and first-level techmatters. Though in certain cases you will have to open a ticket as there are issues that can't be resolved through a live chat, we will be able to assist you with numerous standard tasks, for example installing an e-mail account in an e-mail client or redirecting one domain to another. As a result, you will enjoy quick support and you'll save many hours.