Should you ever encounter a problem with your website and be incapable of dealing with it yourself, ask the respective web hosting company’s client care team to assist you to get the site back online. A speedy solution would be the best scenario, but a lot of hosting companies reply within twenty four hours and even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be solved quickly, your website may not work satisfactorily or may not be accessible whatsoever for a lengthy time period, so you may lose potential clients as it’s very unlikely that anybody would be eager to come back to a website that’s faulty. Having said that, you need to make certain not only that you can reach your hosting company, but also that they can respond and help you in a timely fashion. If a software application update doesn’t proceed smoothly or you delete something mistakenly, for example, the website must be fixed swiftly so as to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our Linux shared web hosting and you have a query or confront some obstacle, you can contact us 24-7-365 by opening a helpdesk ticket or by writing an email and we guarantee that you’ll get a response in no more than 60 minutes. In case the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you have to do on your end, we will supply you with all the required information – what settings to check, what workable solutions to try, and so on. Normally, you’ll get an answer within maximum thirty minutes, which suggests that waiting for hours on end or even for more than one day to get assistance is something inconceivable. Our sixty-minute reply time guarantee applies to any question that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our speedy support service. You will obtain a reply to any ticket opened via the hosting Control Panel or email sent to our customer and tech support staff in less than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes far less time to investigate and fix a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be exactly the same and given that our support team is working 24/7/365, you’ll get quick help for virtually any general, technical or billing issue irrespective of the hour at which you contact us.