There're a lot of shared web hosting suppliers on the market, yet many of them are resellers that have restricted resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company over the phone. The type of support that you can receive via this particular channel of communication will vary based on the service provider - some provide you with professional telephone support, many others offer general and customer support only since some matters are more time-consuming and it is more convenient to be resolved with a trouble ticket, especially when the situation has to be escalated. Still, it's good to know that you could always contact your hosting supplier since there are plenty of small issues that can be taken care of without difficulty and in a timely manner with a call, not mentioning that you'll be able to get more details regarding the services before you become a customer.
Phone Support in Shared Web Hosting
If you choose to obtain one of our Linux shared web hosting
, you'll be able to get in touch with our customer support crew over the telephone for 14 hrs a day. We can help you choose the best plan for your websites as we think that it's better to discuss such matters with a live person. If you already own an account, we're able to help you with all your sales/billing questions and general matters, even with some technical matters which don't require a long time or escalation to an administrator as it will be better to open a support ticket for time-consuming problems so as to have the entire communication in one place. We have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours per day as a part of the support services for every single semi-dedicated server
plan that we supply. As some issues are more difficult and time-consuming, you'll have to open a support ticket if you experience such an issue, still for all of the billing, general or minor technical issues you can always call us and we will help you quickly in order to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our top-notch cloud platform or you'll be able to get any other general info on our semi-dedicated services. We have local phone numbers in the USA, Great Britain and Australia plus a worldwide number, so that you can call the one that is nearer to your location.