A 99.9% Server Uptime
We have set up our shared web hosting platform using stable hardware and heavily customized software. Our administrators have installed a customized version of Security–Enhanced Linux on all our hosting servers to ensure the highest level of security and stability. We’ve installed a number of denial–of–service prevention devices combined with powerful firewall software to make sure our internal network is impregnable and safe.
All Linux shared web hosting plans include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware elements built by Juniper. Additionally, on every router, we’ve placed a firewall with an elaborate set of rules to help sift all fishy requests.
Hence, in all our data center facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Although we have given our best to minimize all possible risks with our cloud hosting packages and irrespective of the fact that our company provides first–rate customer support, there are cases when the customer is just not satisfied with what we have to offer. Or he wants to switch to a more robust web hosting solution, like a virtual private server or a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, you will get a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you’re aware of how frustrating this can be, even more so if your site is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be at your disposal and they will respond to you in under one hour. And the best part is that their average ticket response time is under 20 minutes!