Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Each support request you send to us will be dealt with within maximum 60 min. In case your ticket or e–mail requires additional assistance from an admin, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you make use of our Optional Managed Services package, any of the server administration tasks included there will be executed at a time of your preference.

  • Top quality support service

  • A Top–Quality Customer Service

  • We’ll be at your disposal 24/7 to answer any enquiries that you may have regarding our Website Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also need help with server administration tasks, you can make use of our Optional Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel is installed by default for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most how–to articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.