Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You will find nearly all the answers to your questions in the intuitive Help Center included in our Website Control Panel. It offers a large database with commonly asked questions and exhaustive instructional articles prepared by our professional help desk support team.

  • Top quality support service
  • Educational Video Clips

  • If you want to watch how an action is done or how an issue is remedied, rather than just reading about it, check out our compilation of step–by–step video tutorials. They address a lot of different topics and will help you swiftly find your way around the Website Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk service and feature a one–hour support ticket response guarantee. Our expert technical support engineers will be available to you around the clock and will remedy any problem that you could possibly chance upon within maximum sixty minutes after the helpdesk ticket submission. In most cases, an answer will be given to you in less than 20 minutes.